E-By Design Technologies Inc. is the proud provider of fully automated solutions “for the price of two stamps.” This commitment to value means we sometimes need to sunset products that are no longer viable. We do this to ensure our systems are secure, available, and maintain their integrity for the safety of all users relying on these systems.
We have announced the end of technical support for Triton Advantage build 20220830.2 and below, effective from October 31, 2022. After every major release, we support legacy releases for a period of time to help our customers upgrade to the latest build. We recommend customers upgrade to the latest build to get the full benefit of security features and technical support.
| Build numbers | Release date | Technical support / maintenance end date |
|---|---|---|
| 20220830.2 | September 9, 2022 | October 31, 2022 |
Login ID: xxxxxx
Build: xxxxxxxx.x OR Gxxxxxxxx.x
Release: xxxx.xx.xx
Machine Name: xxxxxxxxxxx
End of technical support means technical assistance will not be available for the specified builds past the retirement dates. However, our engineers will assist you in upgrading to the latest build provided:
Many software vendors include maintenance costs built into the cost of software licenses. Typically, businesses pay a percentage of total license costs on a monthly or yearly basis (known as maintenance costs) to keep the application in warranty and guarantee regular system upgrades. Paying these fees means you never have to worry about losing support for your system as it will be regularly upgraded once new versions are released.
As with any business investment, the cost to implement a new software system will be significant, so make sure you look at all your options and not just upgrade to the latest version of the system you’re on. Be prepared to make the investment and consider systems that offer maintenance programs which will give you access to regular upgrades in the future in order to keep up with the latest versions and technology. End of support does not have to be a bad thing – take it as an opportunity to improve your processes and grow your business!
Your organization’s business success relies on your ability to maintain trustworthy systems. Your organization should identify, report, and correct information system flaws and vulnerabilities as soon as possible. Patch management is your strategy and process for acquiring, validating, testing, and installing patches and upgrades on your systems and devices.
All customers in good standing and under a valid AMS contract are eligible for upgrades at no additional cost.
You have to renew your contract before upgrading. Please write to admin@e-bydesign.ca for a renewal price offer.
Support will be provided for older builds (mentioned above) until the end of the support date.